Cotton Soft Detailing – Terms & Conditions

Welcome to Cotton Soft Detailing. By accessing our website, submitting a quote request, booking a service, or communicating with us in any form, you agree to the following Terms & Conditions and acknowledge our communication and data-use practices.

Communication Consent

SMS / Text Messaging

By opting in to SMS communication, you consent to receive text messages related to:

Quotes and estimates
Appointment confirmations and reminders
Service updates and follow-ups
Occasional service-related promotions

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying “STOP” to any message or by contacting us directly.

Important:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will never be shared with any third party.

Email Communications

By submitting your email address, you consent to receive:

Booking confirmations
Service-related follow-ups
Documentation or reports
Occasional service announcements or promotions

You may unsubscribe at any time using the link provided in our emails or by contacting us directly.

We do not sell, rent, or share your email address with third parties.

Phone Calls & Voicemail

By submitting your phone number, you authorize Cotton Soft Detailing to call or leave voicemail messages regarding:

Quotes
Appointments
Active or completed services

We do not make unsolicited sales calls.
You may request no phone calls by contacting us directly.

Service & Appointment Terms

All quotes provided are estimates only and are based on the information supplied prior to inspection. Final pricing may change based on the vehicle’s actual condition.
A deposit of $50 is required to secure an appointment unless otherwise agreed in writing.
Cancellations or missed appointments may result in forfeiture of the deposit.
All services are condition-based, inspection-led, and not guaranteed to achieve “like-new” results.

Personal Information & Content Use

By submitting information, requesting a quote, or booking a service, you consent to the collection and use of service-related data, which may include:

Vehicle details (make, model, year, colour, condition)
Photos or videos captured before, during, or after service
Customer-submitted notes, instructions, or feedback
Relevant communication excerpts (texts or emails related to service)

Use of Collected Information

This information may be used for:

Accurate quoting and service delivery
Appointment scheduling and confirmation
Internal training, quality control, and business reporting
Marketing and educational content (e.g., social media posts, website examples, testimonials)

When used publicly:

License plates, faces, and identifying details are removed or obscured
Customer names and contact details are never shared without written consent

By submitting a form or booking a service, you grant Cotton Soft Detailing permission to feature your vehicle and anonymized communication in marketing or educational content.

Opt-Out:
If you do not wish your vehicle or communication to be used in public content, you must notify us at the time of booking or email.

Personal Data Security

Customer information is stored securely and accessed only by authorized personnel.
You may request to view, update, or delete your personal data at any time by contacting us at travis@cottonsoftdetailing.ca.

Privacy Policy

For full details on how personal data is collected, stored, and protected, please refer to our Privacy Policy.