Terms & Conditions
Effective Date: July 16, 2026
Welcome to Cotton Soft Detailing ("Cotton Soft Detailing", "CSD", "we", "our", or "us"). These Terms & Conditions govern all estimates, bookings, inspections, services, communications, invoices, and agreements relating to services performed by Cotton Soft Detailing Inc.
By submitting a quote request, booking an appointment, paying a deposit, approving an estimate, authorizing work, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
If you do not agree with these Terms & Conditions, you must not book or authorize our services.
1. Definitions
For the purposes of these Terms & Conditions:
Customer means the individual or organization requesting or authorizing services.
Vehicle means any automobile, truck, SUV, van, recreational vehicle, trailer, commercial vehicle, or other property serviced by Cotton Soft Detailing.
Services include, but are not limited to:
Interior Restoration Cleaning
Signature Interior Restoration
Biohazard Interior Remediation
Rodent Contamination Remediation
Mold Remediation
Odour Remediation
Investigative Cleaning
Mechanical disassembly required to facilitate restoration
Insurance documentation support
Any related restoration services agreed to in writing
Estimate means a written approximation of expected costs and scope.
Scope of Work means the approved services authorized by the customer.
2. Restoration Services
Cotton Soft Detailing specializes in restoration-level interior cleaning and contamination remediation.
Our services are fundamentally different from routine vehicle detailing.
Many restoration projects involve contamination hidden beneath carpeting, trim panels, insulation, HVAC components, body cavities, structural members, or other inaccessible areas.
Because these conditions cannot always be identified before work begins, every restoration project is condition-based.
The customer acknowledges that additional contamination may be discovered during service.
3. Estimates
All estimates are provided using the information available at the time.
Unless specifically stated otherwise in writing, estimates are not fixed-price contracts.
Pricing may vary depending upon:
contamination severity
accessibility
disassembly requirements
labour required
hidden contamination
replacement components
unforeseen conditions
structural limitations
previous repairs
manufacturer design
An estimate represents our best professional assessment before work begins.
4. Scope Changes
Many restoration projects require investigative disassembly before the full condition of the vehicle can be determined.
Examples include:
rodent infestations
water intrusion
mold contamination
spilled milk
biological contamination
decomposition
sewage contamination
flood damage
Should additional work become necessary outside the approved scope, Cotton Soft Detailing will stop work and contact the customer before proceeding whenever reasonably practicable.
No additional billable work will be performed without authorization unless immediate action is reasonably necessary to prevent further damage or preserve safety.
5. Customer Authorization
The customer represents that they:
own the vehicle; or
have authority from the registered owner to authorize services.
By approving an estimate, the customer authorizes Cotton Soft Detailing to perform the approved work.
The customer further authorizes Cotton Soft Detailing to engage qualified subcontractors where necessary to complete portions of the approved scope.
6. Deposits
Certain projects require a non-refundable booking deposit.
Unless otherwise stated, deposits are credited toward the final invoice.
Deposits compensate Cotton Soft Detailing for:
reserved scheduling
project preparation
administrative costs
lost booking opportunities
Deposits are non-refundable if the customer cancels or postpones after the appointment has been reserved.
7. Payment
Payment is due immediately upon project completion unless otherwise agreed in writing.
For larger restoration or biohazard projects, Cotton Soft Detailing may require partial or full payment before work begins.
Invoices remaining unpaid may be subject to interest at the maximum rate permitted by applicable law.
The customer is responsible for all reasonable costs associated with collecting overdue accounts where permitted by law.
8. Vehicle Condition
The customer understands that vehicles presented for restoration may already contain:
hidden damage
corrosion
water intrusion
mold
biological contamination
rodent damage
brittle plastics
weakened fasteners
prior repairs
electrical faults
structural deterioration
Cotton Soft Detailing is not responsible for discovering or correcting unrelated pre-existing defects.
9. Mechanical Disassembly
Certain restoration projects require removal of:
seats
carpeting
insulation
centre consoles
trim panels
dashboards
headliners
cargo liners
HVAC components
other interior assemblies
Mechanical work may be completed by Cotton Soft Detailing or by qualified third-party professionals.
Although every reasonable precaution is taken, removal of previously installed components carries inherent risk.
Cotton Soft Detailing is not responsible for damage resulting from:
aged plastics
brittle clips
hidden corrosion
concealed prior repairs
aftermarket modifications
manufacturer design limitations
previously damaged fasteners
deterioration caused by age or contamination
10. Replacement Parts
Unless specifically stated otherwise in writing, estimates do not include replacement of:
trim clips
fasteners
carpeting
insulation
upholstery
seats
headliners
wiring
sensors
electronic modules
mouldings
plastic trim
dealer parts
shipping
Replacement parts will only be supplied or installed with customer approval.
11. Results
Cotton Soft Detailing performs restoration services to the highest practical standard.
However, because every project differs, we cannot guarantee:
complete odor elimination
complete stain removal
complete mold removal from inaccessible structural cavities
restoration to factory-new condition
cosmetic perfection
elimination of every contaminant hidden inside inaccessible areas
Results depend upon numerous factors outside our control, including the original condition of the vehicle and the nature of the contamination.
Welcome to Cotton Soft Detailing. By accessing our website, submitting a quote request, booking a service, or communicating with us in any form, you agree to the following Terms & Conditions and acknowledge our communication and data-use practices.
12. Biohazard, Mold & Contamination Limitations
Cotton Soft Detailing provides professional remediation services intended to significantly reduce contamination within the approved scope of work.
Due to the nature of vehicle construction, contaminants may exist in enclosed or inaccessible areas that cannot be safely or reasonably accessed without destructive procedures or complete vehicle reconstruction.
Examples include, but are not limited to:
enclosed frame rails and structural cavities;
rocker panels and body cavities;
welded seams;
inaccessible insulation;
HVAC components beyond practical access;
wiring harness channels;
sound-deadening materials;
inaccessible foam components;
enclosed roof structures; and
other manufacturer-designed cavities.
Where contamination is believed or suspected to exist in inaccessible areas, Cotton Soft Detailing will make reasonable efforts to reduce contamination within the approved scope but does not guarantee complete removal.
13. Odour Removal
Vehicle odours may originate from numerous sources including, but not limited to:
mold or mildew;
rodent contamination;
biological fluids;
spoiled food or beverages;
smoke;
water intrusion;
microbial growth;
chemical contamination;
deteriorated materials; or
contamination within inaccessible vehicle structures.
While Cotton Soft Detailing uses professional remediation techniques, no guarantee is made that all odours will be completely eliminated, particularly where contamination remains in inaccessible areas or where the source cannot be fully removed.
Odour recurrence may occur if:
moisture returns;
a leak is not repaired;
contamination remains in inaccessible areas;
replacement contaminated components are not installed; or
new contamination occurs after service.
14. Water Intrusion
Cotton Soft Detailing is not responsible for diagnosing or repairing water leaks.
If evidence of water intrusion is discovered during service, the customer will be notified where reasonably practicable.
Unless specifically agreed in writing, leak diagnosis and repair are outside the scope of our services.
If a leak remains unrepaired, moisture-related conditions including mold, mildew, staining, corrosion, odours, or additional contamination may return.
15. Rodent Damage
Rodent remediation services are intended to remove contamination resulting from rodent activity.
Unless specifically stated in writing, Cotton Soft Detailing does not provide:
pest control;
extermination;
wildlife removal;
rodent-proofing; or
structural exclusion services.
Customers are responsible for ensuring any active infestation has been addressed before remediation.
Cotton Soft Detailing cannot guarantee against future infestations or contamination caused by new rodent activity after service.
16. Customer Property
Customers are responsible for removing all personal belongings before their appointment.
This includes, but is not limited to:
cash;
wallets;
purses;
jewellery;
firearms;
medications;
electronics;
tools;
important documents;
keys;
garage door openers not required with the vehicle;
sentimental items; and
any other valuables.
Cotton Soft Detailing is not responsible for the loss of personal property left inside the vehicle unless such loss results directly from our proven negligence.
Items found during service may be placed in a bag or container and returned to the vehicle upon completion.
17. Vehicle Movement & Test Operation
The customer authorizes Cotton Soft Detailing to move, start, idle, reposition, load, unload, and, where reasonably necessary, test operate the vehicle for purposes including:
inspection;
drying;
quality control;
diagnostic verification;
mechanical reassembly; and
parking or relocation within or around our premises.
Reasonable care will be exercised at all times.
18. Vehicle Storage & Relocation
Cotton Soft Detailing does not provide long-term vehicle storage.
Vehicles occupying workspace beyond the time reasonably required to complete the approved services may interfere with business operations and future customer appointments.
If a project cannot be completed or a vehicle cannot be returned promptly due to circumstances including, but not limited to:
delays in obtaining replacement parts;
customer decisions or instructions;
insurance approvals;
outstanding invoices;
scheduling delays outside Cotton Soft Detailing's reasonable control; or
any other customer-related delay,
the customer may be required to promptly collect the vehicle or arrange alternative storage.
Whenever reasonably practicable, Cotton Soft Detailing will provide a minimum of twenty-four (24) hours' notice requesting that the customer remove the vehicle or make acceptable alternative arrangements.
If the vehicle is not removed within the notice period and no alternative arrangement has been agreed upon, the customer expressly authorizes Cotton Soft Detailing to relocate the vehicle by lawful means to facilitate business operations. Such relocation may include moving the vehicle to an adjacent lawful public parking location, another reasonably suitable location, or releasing the vehicle to a towing provider selected by the customer or, if the customer cannot be reached or fails to provide instructions, a towing provider reasonably selected by Cotton Soft Detailing.
Unless prohibited by applicable law, any towing, transportation, parking, storage, permit, or related costs arising from the customer's failure to remove the vehicle are the sole responsibility of the customer.
Once the vehicle has been made available for collection or has been relocated following reasonable notice, responsibility for the vehicle's storage, security, insurance, and protection from theft, vandalism, weather, or other third-party loss transfers to the customer. Cotton Soft Detailing shall remain responsible only for direct loss or damage proven to have resulted from its own negligence or willful misconduct.
Nothing in this section limits any rights or obligations that cannot be excluded under the laws of the Province of Alberta or the applicable laws of Canada.
19. Customer Delays
If a project is delayed due to circumstances within the customer's control, including waiting for replacement parts, payment, insurance decisions, or approval of additional work, Cotton Soft Detailing may:
pause work;
reschedule completion;
release technicians to other projects;
require removal of the vehicle; or
continue the project when scheduling permits.
Estimated completion dates are therefore subject to change.
20. Documentation
Cotton Soft Detailing documents many restoration projects through photographs, videos, written inspection notes, invoices, reports, and other records.
Documentation may be created before, during, and after service for purposes including:
quality assurance;
insurance support;
customer reporting;
training;
warranty documentation;
dispute resolution; and
legal compliance.
Customers may be provided access to project documentation through a secure digital folder or other electronic means at Cotton Soft Detailing's discretion.
21. Insurance Claims Support
Where requested, Cotton Soft Detailing may provide photographs, invoices, reports, or other documentation to assist customers with insurance claims.
Unless otherwise agreed in writing, Cotton Soft Detailing does not:
determine insurance coverage;
negotiate claims on behalf of customers;
guarantee reimbursement;
represent that any service will be covered by an insurer; or
act as a public adjuster or insurance representative.
The customer remains solely responsible for communicating with their insurance provider and complying with all policy requirements.
22. Customer Insurance
Customers are responsible for maintaining valid automobile insurance for their vehicle throughout the duration of the project.
Customers are also responsible for maintaining any optional insurance coverage they wish to have for risks such as theft, vandalism, fire, hail, wind, flood, or other physical damage while the vehicle is in our care, custody, or control.
Cotton Soft Detailing maintains commercial general liability insurance appropriate for its operations. Our insurance is intended to respond to claims arising from our legal liability and is not intended to replace or duplicate the customer's own automobile insurance coverage.
Customers are encouraged to consult their insurance provider regarding the scope of their automobile insurance coverage, including comprehensive or physical damage coverage, while their vehicle is undergoing restoration services.
23. No Warranty of Results
Cotton Soft Detailing warrants that services will be performed using reasonable care, skill, and workmanship consistent with accepted industry practices.
Except as expressly stated in writing, no guarantee or warranty is provided regarding:
complete odour removal;
complete stain removal;
complete mold remediation;
elimination of all microorganisms;
restoration to factory-new condition;
prevention of future contamination;
prevention of future mold growth;
prevention of future rodent activity;
future water intrusion; or
future mechanical or electrical failures unrelated to our workmanship.
Many restoration outcomes depend on factors beyond our reasonable control, including the original condition of the vehicle, contamination severity, previous repairs, and ongoing environmental conditions.
24. Limitation of Liability
To the fullest extent permitted by applicable law, Cotton Soft Detailing's liability arising from or relating to the services provided shall be limited to direct damages proven to have resulted from our negligence.
Cotton Soft Detailing shall not be liable for any loss of or damage to a customer's vehicle or its contents arising from events or circumstances beyond our reasonable control, including but not limited to theft, attempted theft, vandalism, fire, hail, wind, flood, severe weather, falling trees or branches, acts of third parties, civil disturbance, or other unforeseen events, except where such loss or damage is directly caused by the negligence or willful misconduct of Cotton Soft Detailing.
Cotton Soft Detailing shall not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages, including but not limited to:
loss of use;
loss of income;
loss of business;
loss of profits;
rental vehicle costs;
travel expenses;
diminished vehicle value;
inconvenience; or
other consequential financial losses.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by the laws of the Province of Alberta or the applicable laws of Canada.
25. Events Beyond Our Control (Force Majeure)
Cotton Soft Detailing shall not be liable for delays, interruptions, or failure to perform resulting from circumstances beyond our reasonable control, including but not limited to:
severe weather;
fire;
flood;
hail;
windstorms;
power outages;
equipment failure;
labour shortages;
supplier delays;
transportation disruptions;
pandemics;
government orders;
civil disturbances;
acts of God; or
any other event beyond our reasonable control.
Estimated completion dates shall be extended by the duration of any such event.
26. Third-Party Services
Certain projects may require services provided by qualified third parties, including licensed mechanics or specialized contractors.
Where Cotton Soft Detailing arranges such services with the customer's authorization, we will exercise reasonable care in selecting qualified service providers.
However, Cotton Soft Detailing is not responsible for the independent acts, omissions, warranties, or workmanship of third-party service providers, except to the extent liability arises directly from our own negligence in selecting or coordinating those services.
27. Indemnification
To the extent permitted by applicable law, the customer agrees to indemnify and hold harmless Cotton Soft Detailing, its owners, employees, subcontractors, and agents from claims, losses, damages, liabilities, costs, and expenses arising from:
inaccurate information provided by the customer;
the customer's breach of these Terms & Conditions;
the customer's failure to disclose known vehicle defects or contamination;
the customer's misuse of the vehicle following completion of services; or
claims brought by third parties arising from the customer's ownership or use of the vehicle, except where such claims result directly from the negligence or willful misconduct of Cotton Soft Detailing.
28. Privacy
Cotton Soft Detailing collects and stores customer information only as reasonably necessary to provide requested services, communicate with customers, maintain business records, comply with legal obligations, and support warranty or insurance documentation.
Customer information will not be sold to third parties.
Information may be disclosed where required by law or where reasonably necessary to protect the legal rights of Cotton Soft Detailing.
Please refer to our Privacy Policy for additional information regarding the collection, use, and protection of personal information.
29. Intellectual Property
All inspection reports, photographs, videos, documentation, written procedures, estimates, forms, website content, and other materials created by Cotton Soft Detailing remain the intellectual property of Cotton Soft Detailing unless otherwise agreed in writing.
Customers may use documentation provided to them for personal, insurance, or legal purposes but may not reproduce, publish, distribute, modify, or commercially exploit Cotton Soft Detailing's proprietary materials without the prior written consent of Cotton Soft Detailing.
30. Electronic Communications
The customer agrees that Cotton Soft Detailing may communicate regarding estimates, scheduling, project updates, invoices, approvals, photographs, reports, and other service-related matters by telephone, text message, email, or other electronic means.Where permitted by applicable law, electronic communications and electronic approvals shall have the same force and effect as written communications.
31. Electronic Acceptance
The customer acknowledges and agrees that any of the following constitutes acceptance of these Terms & Conditions:submitting a quote request through our website;checking a box indicating acceptance of these Terms & Conditions;approving an estimate;paying a deposit;authorizing work by email, text message, telephone, or in person;delivering a vehicle for service; orotherwise instructing Cotton Soft Detailing to begin work.The customer agrees that such actions create a legally binding agreement between the customer and Cotton Soft Detailing.
32. Amendments
Cotton Soft Detailing reserves the right to amend these Terms & Conditions from time to time.Any amendments shall apply only to new estimates, bookings, or services entered into after the revised Terms & Conditions become effective, unless otherwise required or permitted by law.The current version of these Terms & Conditions will be published on our website.
33. Severability
If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed only to the extent necessary, and the remaining provisions shall continue in full force and effect.
34. Waiver
No failure or delay by Cotton Soft Detailing in exercising any right or remedy under these Terms & Conditions shall constitute a waiver of that right or remedy.Any waiver shall be effective only if made in writing by Cotton Soft Detailing.
35. Entire Agreement
These Terms & Conditions, together with any written estimate, invoice, service authorization, approved scope of work, or other written agreement issued by Cotton Soft Detailing, constitute the entire agreement between the parties relating to the services provided.No verbal statements, representations, or promises shall modify these Terms & Conditions unless confirmed in writing by Cotton Soft Detailing.
36. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the applicable laws of Canada.The parties agree that any dispute arising from or relating to these Terms & Conditions or the services provided by Cotton Soft Detailing shall be brought before a court of competent jurisdiction in the Province of Alberta.
37. Contact Information
Questions regarding these Terms & Conditions may be directed to:
Email: info@cottonsoftdetailing.ca
Phone: 780-700-8906